Rules & Policies for listing items on Seattle Cannabis Exchange Group

When you sell on Seattle Cannabis Exchange Group there are certain rules you need to follow. We have these rules in place to help make Seattle Cannabis Exchange Group a safer place for everyone.

Before you list an item, you should review and understand these rules because we hold all our sellers responsible for following them. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.

Understanding the rules

Our policies are often based on state laws, although in some cases, we may also base our policies on input from our members and our own discretion, especially for dangerous or sensitive items.

Read and understand our policies before listing items. Follow our guidelines and review our examples so you know beforehand what you can and can't sell on Seattle Cannabis Exchange Group.

The list of prohibited items below cannot be listed under any circumstances.

Prohibited and restricted items policy

    • All items except for cannabis and cannabis infused products.
    • Cannabis and cannabis infused products not approved by the state it is sold in.

No item listings policy

Seattle Cannabis Exchange is a place where businesses can buy and sell cannabis and cannabis infused products, and it's important that sellers create listings that offer physical items. We don't allow listings that don't offer anything for sale or those that have intangible items (generally things that don't physically exist), or services.

Make sure your listing follows our guidelines. If it doesn't, it may be removed, and your buying and selling privileges could be restricted.

Duplicate listings for a single item

Allowed
    • One listing if you have one item (quantity of 1 or more) to sell. An example would be 20 pounds of OG Kush would constitute one listing, and the 90 cases of
Not allowed
    • Two or more listings for the same single item (the seller has a quantity of 1 or more.) For example, if you only have 20 pounds of OG Kush to sell, you can't have 2 listings for that single item. Another example would be if you had 50 cases of brownies with 12 brownies per case

Listings with no items

Allowed
    • Listings that offer physical cannabis or cannabis infused items
Not allowed
    • Intangible items - things that people won't be able to use or be able to confirm whether they've received the items.
    • Items where the value is placed on an intangible factor. For example, listings that offer someone's "soul" or a container that claims to have someone's "soul" are not allowed
    • Listings that have no item or service for sale.
    • Listings that are out of stock but left active, often with a drastically increased price to prevent purchases.
    • Listings that promote an item or a service that's for sale outside of Seattle Cannabis Exchange.

Placeholder or blank listings

When you create a listing on Seattle Cannabis Exchange Group, it's important to complete the form, providing all the details about what you're selling. Blank or placeholder listings aren't allowed.

Not allowed

Blank or placeholder listings, including:

    • Listings that a seller intends to fill in at a later time.
    • Incomplete listings that are created to take advantage of a temporary promotion.
    • Listings that promote an item or a service that's for sale outside of Seattle Cannabis Exchange.

Test Listings

A test listing can come in handy if you want to preview your listing before posting it for everyone to see. However, to make sure buyers don't confuse a test listing with an actual listing, you need to meet certain conditions (see below).

Not allowed

Blank or placeholder listings, including:

    • Listings that a seller intends to fill in at a later time.
    • Incomplete listings that are created to take advantage of a temporary promotion.
    • Listings that promote an item or a service that's for sale outside of Seattle Cannabis Exchange.

Trades or want ads

Not allowed
    • Listings that serve as want ads, where you post that you're looking for an item.
    • Trades – listings that tell buyers you'll accept a trade or a partial trade as payment.

The reason Seattle Cannabis Exchange has this policy is

This policy help us make sure that Seattle Cannabis Exchange Group continues to be a place where anyone can buy and sell cannabis and cannabis infused products. Listings that are blank, or don't offer any items or services, defeat this purpose and are not allowed.

Chance listings policy

We don't allow listings that sell an opportunity to win an item or prize either by chance or in connection with a skill contest.

Specifically, we don't allow listings that promote giveaways, lotteries, sweepstakes, random drawings, raffles, contests, or prizes. These types of promotions are highly regulated and may be unlawful in many states.

We may run such promotions on Seattle Cannabis Exchange Group sites, and we may allow our partners or third-party companies to run promotions that follow applicable laws.

The guidelines below are intended to provide guidance, and should not be viewed as an exhaustive list.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Restricted

You can offer a bonus item to buyers as long as you do the following:

    • State the exact price at which the bonus will apply. For example, you can say, "I will throw in a state-of-the-art black and white TV for purchases of $500." But you can't say, "I will throw in a state-of-the-art black and white TV for purchases that are high enough amount."
    • All bonus items that you offer need to follow our policies on prohibited and restricted items.
    • Conditional bonuses, free gifts, and other items that don't significantly affect the value of the item for sale may not be included in the title of the listing. Please see the search and browse manipulation policy for more information.

Grab bags are listings where identified items are sold in a group (in a bag). You can list grab bags as long as you follow these rules:

    • Identify all contents of the grab bag in the listing. The number, quality, or condition of these items doesn't need to be identified.
    • The listing doesn't single out anything that "may" be contained in the grab bag that has particular monetary or obvious collectible value. For example, grab bag listings for collectible comic books can't allude to the possibility that a specific rare, high value comic book "may" be included in the grab bag. This type of listing is considered a lottery, which is not allowed on Seattle Cannabis Exchange Group.
    • All contents of the grab bag need to follow our prohibited and restricted items policies.
Not allowed

Examples of listings that are not allowed:

    • A listing with the title, "Mystery cash $$all cash$$ only 20 envelopes."
    • "I am offering you the chance to win a brand new, in box, Xbox 360."
    • A listing with the title, "Raffle Tickets for a $300 GAS CARD… Only $1 a chance."
    • A listing item description that states, "Pay $50 and send us your best essay or composition to enter into our local newspaper's writing contest."
    • An item description that states "All bidders will be entered into a random drawing for an apple ipod nano!"
    • Mystery items (envelopes, boxes, etc). This includes listings where the seller doesn't specifically identify the contents, number, quality, or condition of the items for sale.
    • Listings that promote giveaways, lotteries, sweepstakes, random drawings, raffles, contests, or prizes.

The reason Seattle Cannabis Exchange has this policy is:

All Seattle Cannabis Exchange Group members must comply with government laws and regulations. Since giveaways, lotteries, sweepstakes, random drawings, and raffles are highly regulated or may cause harm to us or our members, we don't allow these types of listings. Although listings for items such as "grab bags" are generally permissible, this policy provides guidelines to help you determine when these types of listings may be deemed a lottery, sweepstake, or other promotional opportunity that we don't allow.

Search and browse manipulation policy

Policy overview

To create an effective listing that attracts buyers and complies with our policies, be sure to follow these guidelines:

    • Select a category that matches the item you're selling.
    • Provide a clear, honest, and accurate description of your item.
    • Don't engage in tactics like keyword spamming, because this makes it hard for people to find what they're looking for.
    • When you list an item in fixed price format, don't create separate listings to sell multiple identical items at the same time. This violates our duplicate listings policy. Be sure to follow the policy guidelines when you list items in fixed price format.

In addition to our tips for creating effective listings, use the guidelines and examples below to learn how to create listings that comply with our policies.

It's against our policies to do anything that manipulates the search or browse experience. This applies to all parts of a listing (see our HTML and JavaScript policy for more information). For example, the use of superscript, subscript, or other special characters (e.g., ™, ♥, ½) in the title, subtitle, item specifics, or other fields is not allowed. If a seller uses tactics that can inappropriately direct bidders and buyers to a listing, we'll take action.

If you list several related items as a bundle, please make sure you select the appropriate category for the main product included in the bundle. You should also include the word "bundle" in the title and provide item specifics for the additional items. This will help ensure that buyers can find your bundle listing when they search and browse on Seattle Cannabis Exchange Group. Get more guidelines and learn how to improve your performance by bundling items.

Make sure your listing follows these guidelines. If it doesn't, it may be ended, and you may be subject to a range of other actions, including restrictions of your buying and selling privileges and suspension of your account. If a listing is in the wrong category, we may move it to a more appropriate one (the listing fee may be different) or the listing may be ended.

Brand Names

You can describe an item by its brand, designer, model, product, style name, or its celebrity endorsement in a listing, as long as the information accurately describes what you're selling. Don't make a comparison or reference a brand that isn't the same brand you're selling. This can confuse buyers and make it hard for them to find what they're looking for.

Allowed
    • A brand name can be mentioned in a listing, as long as the item is authentically branded with that brand name.
    • A celebrity name can be included in a listing, as long as the celebrity created, or officially endorsed, the item. You can also mention celebrities if they're depicted in the item for sale, such as on packaging.
    • Use the words "made with" to describe a brand-name product that you used in creating your item. For example, if you're offering marijuana made grown from The Green House Seed Company, you can describe them as “marijuana made with The Green House Seed Company seeds."
    • Multiple brand names can be used, as long as there are items by each of those brands in the listing. If you're selling multiple items in a single listing (known as a "lot"), you can specify various brand names as long as the lot includes items made by those brands.
Restricted

For ingredients that are functionally compatible with certain brand-name products, be sure to:

    • Verify the compatibility is for function, rather than appearance. If you're not sure of this, fully explain the functionality compatibility. The Not allowed section below provides more detail.
    • Use the words "compatible with," or "for" before the brand name of the compatible product.
    • Spell out the word "for." Using the number "4" isn't allowed. Here's an example: "This concentrate is for cookies."
    • Follow our intellectual property policies, including our trademark and legally compliant listings policies, when listing accessories that are made to fit a specific brand-name product.
Not allowed
    • Brand names, celebrities, or other product details can't be specified in a listing if you're not selling an item by those brands. For example, if you're selling Marley natural, you can't mention Chong’s Nice Dreams or other brand-name cannabis.
    • Using "compatible with," "fits," or "for" before a brand name in the title of your listing to describe items that are universally compatible or that are compatible with an entire product class.
    • Including multiple brand names in a title when they describe a subsidiary of a parent company. For example, you can't say "Old Navy by Gap" in your title.
    • Using "fits," "for," or "compatible with," before the brand name of cannabis or cannabis ingredients.
    • Comparing the item you're selling to a popular product. For example, you can't say "the Zune MP3 player is just like the iPod."
    • Hiding unrelated brand names in a listing by using white-on-white text, tiny fonts, or special HTML or JavaScript code.
    • Misspelling brand names to try to circumvent the rules. For example, using a dollar sign "$" instead of the letter "S."
    • Promoting your other listings and naming brands in those listings. For example, you can't say things like "Check out my other listings for Adidas, New Balance, Nike, and Puma shoes."

Categories

Be sure to select a category that matches the item for sale so buyers can find your listing. If it's in the wrong or inappropriate category, we may move the listing to another category or the listing may be removed from our website to avoid confusion.

Allowed
    • Select a category that matches the item for sale. For example, a marijuana infused drink should be listed in the drinks category.
    • Select the Other category when there isn't one that exactly matches your item
Not allowed
    • Selecting a similar category that doesn't match the item for example, listing a marijuana infused cookie in the drinks category isn't allowed. (It should be listed in the edibles category.)

Item condition and details

Providing clear and accurate details about your item helps people make informed buying decisions and they'll know what to expect when they receive your item. So be truthful and provide complete details.

Allowed
    • Describe only the item you're actually selling.
Not allowed
    • Selecting product details that are similar to but don't exactly match the item for sale isn't allowed. For example, if you list a OG Kush, don't include info about Blue Dream.
    • Contradicting your item condition in item specifics with photos or your item description.

Keyword spamming

Keyword spamming is when people use words or details (such as brands, item condition, model names, pop culture terms, product names, style, and type) that have nothing to do with their items so that their listings will show up in search results. Since this clutters Seattle Cannabis Exchange Group and makes buying and selling more difficult, we don't allow keyword spamming (see also brand names).

Allowed
    • All the words in your listing have to be accurate and refer only to the item for sale.
    • For lot listings, you can specify all the different items in the lot. For example, "This lot includes 2 pairs of shoes, 2 shirts, 1 pair of pants, 3 pairs of shorts, and a jacket."
    • You can use synonyms to describe an item. For example, you can call a handbag a purse.
Not allowed
    • Calling out similarities for example, when selling a DVD, don't talk about Blu-ray discs.
    • Comparisons between products aren't allowed. For example, you can't say things like "shirt not pants" or "video not Nano.
    • Descriptions that promote items in other listings. For example, a listing for shoes can't say things like, "Check out my other listings for hats, shirts, pants, coats, gloves, and underwear."
    • Hiding unrelated keywords in a listing by using white-on-white text, tiny fonts, or HTML or JavaScript code.
    • Keywords in any part of a listing that aren't related to the item you're selling. Here are some examples:
        • If you're selling a shirt, the title can't say "Nike shirt size M, shoes, hat, shorts."
        • If you're selling an MP3 player, the listing description can't have keywords like "purse, shoes, baseball hat, DVD, toys, cell phone," etc.
    • Words with question marks (such as "carved wood dresser – antique?"). If you're not sure about a detail, don't call it out at all because doing so can be misleading.

Categories

Including pictures in your listings helps buyers decide whether to purchase your item. Always provide clear and detailed pictures that truly represent your item so there's no confusion about what you're selling.

And remember: Never copy or use someone else's pictures or logos without their permission (see the images and text policy).

Allowed
    • Pictures clearly showing the item for sale
Not allowed
    • Including unrelated pictures to try to get people to look at the listing
    • Picture of an item that isn't for sale. For example, selling a generic MP3 player but showing a picture of an iPod
    • Pictures that don't represent your item

Text and other information

When you create a listing, make sure all your text and other information are complete and consistent throughout. For example, you can't say one thing in the title and then describe it differently in the description.

Allowed
    • Be specific about your terms and conditions and make sure those details are consistent throughout your listing.
    • Provide clear, accurate, and consistent information throughout a listing.
Not allowed
    • Conflicting information for example, the description says the item is "35% total THC," but the testing says "25%"
    • Inconsistent details throughout your listing (titles, descriptions, product details, shipping, payment information, and so on)
    • Inconsistent or unclear terms and conditions. For example, you can't select free shipping when you list your item if the buyer has to meet conditions to make it free, such as "free shipping applies only if you buy 20 pounds."
    • Incorrect or incomplete information
    • Misrepresenting the item for sale

Titles

Keep listing titles clear and 100% accurate. Being honest about what you're selling helps buyers find exactly what they're looking for. Avoid giving false details just to attract people to your listing. Remember that inaccurate or misleading titles aren't allowed on Seattle Cannabis Exchange Group.

Allowed
    • If you list multiple, different items in a listing (known as a "lot"), you can only use the name of the products in the title.
    • To be clear for buyers, you can only state: The name of the product being sold. For example Blue Dream, or Coca-Cola.
Not allowed
    • Using anything but the name of the product.

The reason Seattle Cannabis Exchange has this policy is:

We want your buying and selling experience on Seattle Cannabis Exchange Group to be easy and fun. Our guidelines help sellers create listings that won't break the rules or infringe upon other people's trademarks. When a listing has information that could mislead people or gives one seller an unfair advantage over others, we do take action. We also want to avoid having a seller dominate search results with duplicate listings if the seller doesn't have a solid history of selling these identical items. Be sure to follow our guidelines when you create your listings.

Links policy

In general, when listing items on Seattle Cannabis Exchange Group, you can include links that are solely intended to provide additional details about the items. Links should only be used when that information can't be included in the listing itself. This can include links to additional images, testing results, manufacturer warranties, and other information that can help buyers make an informed buying decision. Links that point to a third-party website, such as image hosting and auction template sites, are also allowed.

We don't allow links to non-Seattle Cannabis Exchange Group sites where other items are offered for sale. We continually review links on the site and reserve the right to block any link considered unsafe for our members.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits on your buying and selling privileges and suspension of your account.

Links from an Seattle Cannabis Exchange Group listing

Allowed
    • Links to sites and content that provide additional details about the item for sale, including:
        • Images
        • Testing results
        • Other product details
    • Links to warranty services
    • Links to shipping or freight information
    • Links to escrow services
    • Links to other Seattle Cannabis Exchange Group pages (see profile restriction below)
    • Links to your other Seattle Cannabis Exchange Group items
    • Links to third-party providers (image hosting, auction services, etc.). These links must follow our acknowledging third-party providers policy
Restricted
    • A links to your profile as long you don't use language that promotes non-Seattle Cannabis Exchange Group websites or items being sold outside of Seattle Cannabis Exchange. You must follow our offers to buy and sell outside of Seattle Cannabis Exchange.
    • Links to Add to My Favorite Sellers and your Stores page, as long as you don't promote non-Seattle Cannabis Exchange Group websites or content where other items are offered for sale
    • Links to video, as long as you follow these guidelines:"
        • You must be the owner of the underlying rights, including intellectual property rights, or be authorized to distribute it by the owners of such rights
        • The video must be hosted by one of these sites: Bing, CreativeVideosOnline, Dailymotion, eCommercePlayer, Google, MySpace, SilverDock, Snapfish, Vzaar, YouTube
Not allowed
    • Email addresses aren't allowed
    • Email addresses, regardless of whether they are clickable
    • Links that open an email client or web form
    • Links that shorten URLs (tinyurl.com, etc.) or are not clickable (www.mysite.com not hyperlinked)
    • Links to social media sites (Facebook, MySpace, Twitter, etc.)
    • Links to payment services
    • Quick Response (QR) codes
    • Video that violates any Seattle Cannabis Exchange Group policy. This includes video that contains:
        • Adult content
        • Links to prohibited items
        • Unaccepted payment services
        • Malware or viruses
        • Malicious scripts that redirect outside Seattle Cannabis Exchange

Other Links

Restricted
    • You can include links to social media sites, such as Facebook, from your profile.
Not allowed
    • Links to websites or pages that solicit Seattle Cannabis Exchange Group user IDs, passwords, or email addresses from members.
    • Links to websites or pages that encourage buyers to place their purchases where offers to buy outside of Seattle Cannabis Exchange can be made. The reason is you have to use your Seattle Cannabis Exchange Group user ID and password.
    • Links or other connections to live chat systems. You may include your chat user names in your listing, but not a link to chat.
    • Links or solicitations to subscribe to non-Seattle Cannabis Exchange Group newsletters or mailing lists.
    • Links to websites or pages offering items that are not allowed on Seattle Cannabis Exchange Group.
    • Links to web pages that offer to trade, sell, or buy goods or services outside of Seattle Cannabis Exchange Group, including other websites that are wholesale cannabis marketplaces.
    • Links to websites or pages that show material that is inappropriate for general audiences.
    • Quick Response (QR) codes.

Using logos

Not allowed
    • Not represent, brand, or advertise a website outside of Seattle Cannabis Exchange Group.

The reason Seattle Cannabis Exchange has this policy is:

Buyers expect to complete their purchase on Seattle Cannabis Exchange. Not all links are helpful or safe, and some links could give sellers an unfair advantage. This policy helps make sure that listings don't include inappropriate or unsafe links and helps keep the site fair for sellers.

Warranties policy

Policy overview

If you list items on Seattle Cannabis Exchange Group that are valued at more than $15 and you include either a written warranty or a service contract with the items, you need to include one of the following in the item description:

    • The full text of the written warranty
    • A statement explaining how to get a free copy of the written warranty upon written request
    • A link to a page with the warranty details

This policy is based on the Magnuson-Moss Warranty Act, a federal law enforced by the Federal Trade Commission (FTC).

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

The reason Seattle Cannabis Exchange has this policy is:

Because the sale of warranties is highly regulated, listings that contain warranties are restricted. We urge our sellers and buyers to comply with government laws and regulations.

Profile policy

Policy overview

Use your profile and collections to find other members with similar interests, or to promote yourself and build trust with potential buyers and sellers.

We don't allow members to promote items that conflict with our prohibited and restricted items policy or sales outside of Seattle Cannabis Exchange in their profile or collections. We also don't allow members to group multiple web addresses (URLs) together so that they all show up in a single search result. Unless otherwise stated, your profile and any collections you create must follow all listing policy guidelines.

Make sure your profile and collections follow these guidelines. If they don't, they may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Allowed
    • Using your profile to let other Seattle Cannabis Exchange Group members know who you are
    • Displaying the items you're selling
    • Displaying Feedback you've received
    • Links to social media sites, such as Facebook
Not allowed
    • Telling other members what your hobbies and interests are
    • Promoting the sale of items outside of Seattle Cannabis Exchange Group
    • Links to sites promoting sales outside of Seattle Cannabis Exchange Group
    • Links to sites offering merchandise or information that isn't allowed on Seattle Cannabis Exchange Group
    • Violations of our other listing policies

The reason Seattle Cannabis Exchange has this policy is:

Your profile allows you to share information about your company. These pages help to promote trust and confidence with potential buyers and sellers. We don't allow members to use their profile to sell merchandise outside of Seattle Cannabis Exchange Group.

Item location misrepresentation policy

Policy overview

Sellers must be clear and accurate about the location their item will be shipped or picked up from. We don't allow false, inaccurate, vague, or misleading information about the location of an item in the shipping and returns field or description. When listing items for sale, sellers are expected to provide the city and state of their item so shipping charges and delivery times can be accurately calculated and communicated to buyers.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Allowed
    • Accurate descriptions (the city and state match appropriately):
        • Seattle, Washington
        • Denver, Colorado
        • Portland, Oregon
Not allowed
    • Giving an incorrect item location. For example, indicating that the item is in the Seattle, Washington when it is actually being shipped from Yakima, Washington.
    • Inaccurate, vague, or misleading descriptions (the city and state or city and country don't match):
        • Seattle, Colorado
        • Statewide, Oregon
        • Direct from manufacturer to, Denver
        • Somewhere in Colorado
    • Inconsistencies in return policy versus item location resulting in higher costs or confusion for buyers.
    • A location in the item description, if stated, that doesn't match the item shipping and returns section.

The reason Seattle Cannabis Exchange has this policy is:

Your profile Buyers should have complete information about an item's location so that they can be aware of all the costs associated with purchasing the item. The item location must be clear and accurate.

This policy helps avoid any misunderstandings, unexpectedly high shipping costs for buyers, and longer than expected shipping times.

Accepted payments policy

Policy overview

Our accepted payments policy gives buyers and sellers on Seattle Cannabis Exchange Group convenient payment options. To help ensure a safe marketplace, as a seller you can only use our approved payment methods. You also must state in your listing which specific payment methods you accept.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Allowed
    • Sending cash through the mail

If you offer payment upon pickup, you may include this statement in your listing: "Contact me for payment methods to pay on pickup."

The reason Seattle Cannabis Exchange has this policy is:

This policy helps to create a successful shopping and selling experience by encouraging online payment methods that are safe, easy to use, and offer strong protections for members.

Payment surcharges policy

Policy overview

Sellers are not allowed to charge Seattle Cannabis Exchange Group buyers an additional fee for using ordinary forms of payment, including credit cards, electronic transfers, PayPal, and ProPay. These costs should be included in the price of the item and should not be charged separately.

See our accepted payment policy. Wire transfers, checks, and money orders can only be used as payment methods for specific listing categories.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Allowed
    • You can add a surcharge to the final price of an item in these 3 instances:
        • Shipping and handling: You can add a reasonable handling cost that covers your costs for mailing, packaging, and handling the item. Handling costs can't be listed as a percentage of the final price.
        • Escrow: You can pass along the costs associated with using escrow if the buyer agrees to use escrow. Use caution when deciding to use escrow as fraudulent escrow services exist.
        • Accepting a different currency: You can choose to accept payment in a currency other than the currency listed on Seattle Cannabis Exchange Group. If they buyer uses this optional payment method, you can pass along any costs associated with the currency exchange. The costs must be disclosed and agreed to in advance by the buyer.
Not allowed
    • Charging an extra fee to use a credit card instead of a check.
    • Charging an extra fee to use PayPal.

Some examples

Here are a few examples of payment surcharges that aren't allowed on Seattle Cannabis Exchange Group:

    • "I accept PayPal, but if you're paying by credit or debit card, please add 3% to the final bid price to cover the fees that PayPal charges me."
    • "I accept cash transfers via PayPal. If paying by debit or credit card, buyer is responsible for all fees."
    • "If paying by credit card through PayPal, add 3%."

The reason Seattle Cannabis Exchange has this policy is:

This policy helps avoid confusion about the full cost of an item. In addition, some forms of payment surcharges (like credit card surcharges), are against the law in many states, including California. Listings with hidden or additional fees can undermine the trust between buyers and sellers.

Offers to buy or sell outside of Seattle Cannabis Exchange policy

Policy overview

We don't allow our members to use Seattle Cannabis Exchange Group to contact each other to make offers to buy or sell items outside of Seattle Cannabis Exchange Group. Also, members can't use information obtained from Seattle Cannabis Exchange Group to contact each other about buying or selling outside of Seattle Cannabis Exchange Group.

If you receive an offer to buy or sell outside Seattle Cannabis Exchange Group, please policy@scegroup.co (this should be an image to make sure no spam email).

Make sure you follow these guidelines. If you don't, you may be subject to a range of actions, including limits of your buying and selling privileges and suspension of your account.

Not allowed
    • Some examples of activities that aren't allowed include:
        • Using member contact information obtained from Seattle Cannabis Exchange Group or using any Seattle Cannabis Exchange Group system to offer to sell any listed item outside of Seattle Cannabis Exchange Group
        • Canceling a listing to sell to a buyer who found the item on Seattle Cannabis Exchange Group

How to tell if you're buying or selling on eBay

The best way to tell if you're actually transacting on eBay is:

    1. Open a new browser and type www.seattlecannabisexchange.com.
    2. Click Account at the top of the page and sign in.
    3. Check to see that the listing you've bought, or sold appears in the My Account > My Orders or Vendor Area > Dashboard sections.

If your transaction doesn't show up in any of these sections, then you didn't buy or sell the item on eBay.

The reason Seattle Cannabis Exchange has this policy is:

Offers to buy or sell outside of eBay are a potential fraud risk for both buyers and sellers. Additionally, these offers may be an attempt to avoid eBay fees. This is unfair to other sellers and violates our policies.

Images and Text policy

Policy overview

We don't allow our members to use images including photos and other pictures or text they didn't create themselves. The only exception to this policy is if the owner of the image or text, its agent, or the law has authorized the member to use the text or images.

You must take your own photos and write your own descriptions. This will help you avoid the risks of using someone else's pictures or text, and you won't need to worry about getting permission from any third parties.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Allowed
    • Photos and text you created yourself
Restricted
    • You can use the following only if the owner, its agent, or the law has authorized you to do so:
        • Stock photos and text
        • Information from product packaging - measurements, weight, or other item specifications that are necessary to describe the item that you simply can't say any other way. However, avoid using any other text from product packaging unless you're authorized to do so by the owner, its agent, or the law.
Not allowed
    • You're not allowed to use the following if you don't have permission from the owner, its agent, or the law:
        • Photos and text from other eBay users
        • Photos and text copied from websites
        • Scans from catalogs or advertisements

The reason Seattle Cannabis Exchange has this policy is:

eBay members aren't allowed to use images or text they didn't create themselves. The only exception to this policy is if the owner, its agent, or the law has authorized the member to use the text or images. Be sure to follow all our guidelines.

HTML and JavaScript policy

Policy overview

You aren't allowed to use HTML or JavaScript to manipulate the standard functions of eBay listings, eBay Store pages, or your profile.

Any attempt to disguise the intention or function of a listing's source code when using either HTML or JavaScript is a violation of eBay policy. Sellers may not manipulate or edit anything outside of the areas designated for member content.

Make sure your listing follows these guidelines. If it doesn't, it may be removed, and you may be subject to a range of other actions, including limits of your buying and selling privileges and suspension of your account.

Not allowed
    • You can't use HTML or JavaScript that:
        • Calls remote scripts and pages automatically, such as JavaScript "includes" or "iframes."
        • Changes registry entries or otherwise writes to another person's computer hard drive
        • Creates automatic pop-ups except for links that open in a new window when clicked on.
        • Is used to drop or read a cookie on any eBay page.
        • Loads any binary program on another person's computer automatically.
        • Launches a song or video when a listing is opened.
        • Overwrites any area in the listing outside of the item description area.
        • Manipulates areas outside the listing description, including changing fonts, colors, and backgrounds in areas such as eBay headers and footers.
        • Posts to scripts on eBay automatically.
        • Redirects the user from eBay to another web page, such as using the "replace" script.

The reason Seattle Cannabis Exchange has this policy is:

To help keep our website working the way we designed it to, we don't allow using HTML or JavaScript functions that manipulate or change the way the site and its features operate.

Seller Performance Standards policy

Policy overview

eBay expects sellers to consistently provide service that results in a high level of buyer satisfaction. This includes setting and meeting buyer expectations by providing excellent customer service from beginning to end. You can see how you're performing in your Seller Feedback Page.

As a seller, you're expected to:
    • Charge reasonable shipping and handling costs.
    • Specify shipping costs and handling time in the listing.
    • Follow through on your return policy.
    • Respond to buyers' questions promptly.
    • Be helpful, friendly, and professional throughout a transaction..
    • Make sure the item is delivered to the buyer as described in the listing.
Keep in mind that if you don't meet buyers' expectations, it can lead to:
    • A bad experience for you and the buyer
    • Low detailed seller ratings
    • Negative or neutral Feedback from a buyer
    • A buyer requesting a return or reporting that an item was not received
    • A buyer asking us to step in and help with a transaction issue

Transaction defect rate requirements

    • The transaction defect rate is the percentage of your transactions that have one or more of the following defects:
        • Detailed seller rating of 1, 2 or 3 for item as described
        • Detailed seller rating of 1 for shipping time
        • Negative or neutral feedback
        • A return initiated for a reason that indicates the item was not as described
        • Seller-initiated transaction cancellation

To meet our minimum standard, you can only have up to 5% of transactions with one or more defects over the most recent evaluation period. To qualify as a Top Rated Seller, you can only have up to 2% of transactions with one or more defects over the most recent evaluation period.

The defect rate won't affect your seller performance status until you have transactions with defects with at least 8 different buyers, or at least 5 different buyers to impact Top Rated status, within your evaluation period.

You can have a maximum of 0.3% of eBay closed cases without seller resolution over the most recent evaluation period. That means the buyer reported they didn't receive an item, asked to return an item, you weren't able to resolve it, the buyer asked us to step in and help, and we found you responsible.

Sellers with 400 or more transactions over the past 3 months are evaluated based on the past 3 months and sellers with fewer than 400 transactions are evaluated based on the past 12 months.

Transaction defect rate requirements

When a buyer initially starts a return because the item didn't match the listing description or reports that they didn't receive an item, the transaction issue is called a 'request'. If the buyer and seller can't resolve the problem, and the buyer or seller asks us to step in and help with the transaction, the request then becomes a 'case.'

The number of cases closed without resolution is an important indicator of how well a seller may be meeting buyer expectations on eBay, and is a measure of overall seller performance.

A case closed without seller resolution is any case the seller is unable to resolve with the buyer prior to the buyer asking us to step in and help with a request, or escalating a case to Seattle Cannabis Exchange for review, and Seattle Cannabis Exchange determines the seller is responsible.

Here are the minimum case requirements all sellers are expected to meet. The percentage requirement applies after the account has exceeded the maximum number of occurrences.

Rates of cases based on
Percentage of cases
Maximum number of occurrences
Closed cases without seller resolution
0.30%
2

Note:Sellers with 400 or more transactions over the past 3 months are evaluated on their transactions from the last 3 calendar months. 

The reason Seattle Cannabis Exchange has this policy is:

To help keep our website working the way we designed it to, we don't allow using HTML or JavaScript functions that manipulate or change the way the site and its features operate.

Fair performance evaluation

To measure your overall performance accurately, we look at your performance as a whole. We also consider a buyer's pattern for opening requests and cases and leaving low detailed seller ratings and protect you when necessary.

What happens if you don’t meet these standards?

If you don't meet the minimum performance standards, we may put limits on your selling activity or lower your search placement until your performance improves. We may also restrict you from selling items on eBay if your performance falls significantly below the minimum requirements.

If your account doesn't meet the standards, you:

    • Need to resolve all issues on the account before buying or selling with other accounts
    • Can't register for a new account
    • Can't use an existing eBay account to avoid buying and selling limits or other policy consequences

Note:We monitor eBay.com for sellers who may be creating poor buying experiences at higher rates, in shorter timeframes, or in different areas than other sellers, according to these standards. These accounts may be restricted, limited, suspended, or have their seller level changed to below standard.